1. Exchange particulars of driver(s) such as name, NRIC/FIN/Driving Licence Number, contact number and address.
2. Take down important details such vehicle registration number, name of insurance company, date, time and the location of the accident.
3. If there are witnesses, note down their names, identification numbers, addresses and contact numbers.
4. Take photographs of the scene of the accident.
5. In the event of any bodily injury, dial 995 immediately.
6. Do not admit or discuss liability with the opposite party/parties.
7. Call your insurance company’s hotline for a tow truck (if your vehicle is disabled), or for further advice.
8. Lodge a police report within 24 hours of the following motor accident cases:
   a. Bodily injury;
   b. Non-injury case involving a government vehicle or damage to government property;
   c. Non-injury case involving a foreign-registered vehicle; hit and run vehicle;
   d. Non-injury case involving a pedestrian or cyclist.
9. Report and bring your accident vehicle (whether damaged or not) to the insurance company’s Authorised Workshop/Reporting Centre within 24 hours or by the next working day if the accident occurred during the weekend or on a Public Holiday. This is irrespective of whether you are claiming from another insurance company or third party.
10. Documents required to lodge a report include driver’s driving licence and certificate of insurance.

If your vehicle is involved in an accident/a loss in Malaysia:

1. Call your insurance company’s hotline for further advice on the accident.
2. Lodge a report at a police station in Malaysia.
3. After your return to Singapore, report and bring your vehicle (whether damaged or not) to the insurance company’s Authorised Workshop/Reporting Centre.

With effect from 1 June 2008, under the regime of the Motor Claims Framework (MCF) introduced by the General Insurance Association of Singapore (GIA), all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their vehicle through their insurance companies’ Authorised Workshops/Reporting Centres within 24 hours or the next working day of the accident.

Kindly note that failure to report all accidents within 24 hours or by the next working day may result in a loss of your No Claim Discount (NCD) upon renewal of your policy and/or denial of your claim in respect of that particular incident as per the guidelines under the MCF.

For more information on the Motor Claims Framework, please go to the General Insurance Association website by clicking here.

Should you require any assistance, please contact your insurance company’s hotline (24-hour services) or our Claims Department at Tel: 6252 8888 (during business hours).