Your Property – Material Damage or Loss
Steps to take:
- Notify our Claims Department immediately at Tel: 6252 8888 to inform us of the nature and extent of loss/damage, followed by a written claim submission.
- Take all steps to minimise the extent of the loss/damage.
- Take photographs of the damage.
- If urgent repairs are necessary, use discretion (e.g. what would you do if you are not insured and it was at your own cost).
- Preserve affected parts and make them available for inspection by the insurance company.
- Take down all information and documentary evidence for the insurance company.
- Lodge a police report in cases of loss/damage due to theft/burglary.
- Please be mindful that repairs/replacements can only be carried out with the consent of insurance company.